Davis Heating and Cooling has provided excellent service in every way since they installed our system last year. Every single person - office staff to technicians - are friendly, helpful, prompt, courteous and knowledgeable about their business. Our recent annual service was done by Mikel. He was all of the above and such a nice young man. Best customer service we’ve experienced in a long time. Thank you, Davis Heating and Cooling!
Damien was well-spoken and exhibited a high level of knowledge in the plumbing field. He examined all our plumbing after which he presented to us clearly the issues at hand. He then brought us a written quote of the cost to correct the problems. We accepted his proposal, and he set to work.He worked diligently. Afterwords he walked us through all the different items he fixed for us.Damien is a pleasant young man who serves well Davis Heating.
I am happy to have selected Davis for my heating, plumbing, and air conditioning at Smith Mountain Lake. So far, Davis has done three jobs for me, and I am satisfied with the results and pricing. In particular, Daniel and Isaac did a great job installing a new HVAC for me. They are hardworking, knowledgeable, and very efficient as a team. Again, I am glad to have access to Davis in my area and would select them again with 100% confidence.
Update 2: Davis ended up sending a whole team out within just a few days to swap out the entire combi boiler unit rather than just the parts that had failed initially. The team stayed as long as they could to make sure the lines were clear and everything was running correctly this time. Really appreciated the thoroughness this time and everything’s been running great so far. Just waiting for one more visit to finish sealing up the exhaust pipes through the foundation and some other odds and ends (nest thermostat, etc.)Update 1: Techs checked it out over the weekend and reported a fitting on the radiant heat side of the boiler cracked (a day after installation) but couldn’t determine why until it was removed. However, they can’t remove it until they get a replacement fitting otherwise the radiators would drain and flood the basement. Until then we are without heat but can still use hot water. Waiting now to hear back when it arrives but have noticed the unit is still leaking water continuously whenever we do use hot water and are keeping buckets ready in the basement.Waiting on tech to show and inspect a new combi boiler install before updating stars. The installation was prompt and took two days by a team of workers who were courteous and cleaned up after themselves. The salesman who talked us through the process and how the unit worked was also professional and helpful. That all said, unfortunately the next morning after install the unit made a strange noise while the radiators heated up and we used a kitchen faucet.. we discovered water all over the floor and the unit box itself leaking water from several locations. Called first thing and waiting for help to arrive. Will also note that the installers were unable to determine how to get the unit to work with my existing thermostat but promised to look into it and return once they figure something out. I’ll update my review when all is said and done but I’m hopeful and looking forward to enjoying our new combi boiler heater.
James (plumber) and Ethan (electrician) came and completed a job for me and were both very professional and knowledgeable. They educated me on multiple things that would keep my home safe related to water pH and electrical safety hazards. I appreciated their assistance today!
Update 1: Techs checked it out over the weekend and reported a fitting on the radiant heat side of the boiler cracked (a day after installation) but couldn’t determine why until it was removed. However, they can’t remove it until they get a replacement fitting otherwise the radiators would drain and flood the basement. Until then we are without heat but can still use hot water. Waiting now to hear back when it arrives but have noticed the unit is still leaking water continuously whenever we do use hot water and are keeping buckets ready in the basement.Waiting on tech to show and inspect a new combi boiler install before updating stars. The installation was prompt and took two days by a team of workers who were courteous and cleaned up after themselves. The salesman who talked us through the process and how the unit worked was also professional and helpful. That all said, unfortunately the next morning after install the unit made a strange noise while the radiators heated up and we used a kitchen faucet.. we discovered water all over the floor and the unit box itself leaking water from several locations. Called first thing and waiting for help to arrive. Will also note that the installers were unable to determine how to get the unit to work with my existing thermostat but promised to look into it and return once they figure something out. I’ll update my review when all is said and done but I’m hopeful and looking forward to enjoying our new combi boiler heater.
Josh and Dakota Huff are wonderful young men! They took great care of my need. They show so much kindness and helpfulness. Thank you, Josh and Dakota Huff! You were very kind and helpful with my situation. I enjoyed having someone like you seeing to my needs.
I feel like my household is ALWAYS needing maintenance so we are always calling on Davis for help. Every single technician has been respectful , professional, and happy to help. We strongly recommend them to anyone! How do you find all these capable and responsible people??? lol
Sam and Trent just finished a plumbing job for me. They arrived on time, evaluated the job, gave me a clear detailed estimate. It was a very fair price. I approved the work. They completed the job quickly and on estimate. I am very pleased with them, their work and with Davis. Oct 3, 2024
Davis is very good at scheduling and being in communication. The estimates and options given were helpful. Shaun worked through some details before he started work. He and his helper carried out the dishwasher installation quickly and efficiently.
Our heat pump stopped working after Davis’ hours of normal service. Robert, the technician on call, responded in a timely fashion even though he was an hour away on another call. Robert identified the issue quickly and was able to provide a temporary remedy until a part could be obtained. Robert kept us informed throughout the process, was courteous, empathetic and very knowledgeable.
Travis installed new plumbing throughout our home. He is very experienced, knowledgeable, respectful, courteous, and explains everything he is doing as he works. We are very pleased with Travis and his plumbing skills. Thankyou for all of your hard work Travis. My family and I have peace of mind in the plumbing in our home.
Sam was our technician that came out today. He was very professional, explained every step of what he was doing to fix our problem and gave extra tips on how to be more efficient. They responded with a few minutes of my phone call and the technician was at our house with in a hour. We have used Davis heating and plumming for several years are they are the best in the Smith Mountain lake area. Best of all, their prices are very reasonable. Could not ask for a better plumming and heating company to use.
Kevin Browning gave me great service and information given of options I had for my new unit. He answered all my questions before installing and after. Caleb, Christian and Robert clean workers professional answered my questions and respectful! Thank you all so very much. Have a great day!
Working with Davis has been such a pleasure! Their customer service is top-notch, they’re super-professional, and most importantly, I TRUST them. They definitely deserve more than 5 stars!
Robert was awesome, knowledgeable, professional and most importantly very friendly . we came home on a Friday night to a dead AC unit and 85 degrees inside, the next morning started looking for an AC repair company with high reviews and sure thing Davis Heating and air popped up, I made the call and within an hour Robert was in our driveway taking care of the problem. We were up and running in less than an hour.Thank you guys for such a great service. You will definitely be on our speed dial going forward for all our air-conditioning heating and plumbing repairs !
So many good things to say about Mr. Travis Jarrell and his team today but to sum it all up they were very knowledgeable and professional. We had a main water line break and after calling out five different plumbing companies for a quote I decided to go with Davis Heating and Plumbing. When Travis arrived to give the estimate I could tell he was sharp and knew the right plan to execute for our plumbing. Once the decision was final he was here the next day and got the job done professionally and in an amazing amount of time. Travis and Chase came out and got right to work, any questions I had they were more than happy to answer, and not once was I left in the unknown. If any extra problems occurred I was informed about it and they accepted all responsibility. These guys are awesome and I will call them again whenever I need heating, cooling, or plumbing repairs. Save yourself the hassle and choose Davis these guys are the real deal. Thanks, fellas it was a pleasure doing business with you🤝👍👍👍
I cannot say enough how grateful and pleased I am with Travis and Jeremy! They were extremely professional and kind, and they worked so diligently to help me in a consistently changing situation! I am very appreciative of their hard work and efforts on my behalf!!I recommend them to everyone who needs help in a difficult and challenging situation!!
Sam Ellis performed my maintenance inspection on 8/8/24. He made several recommendations with estimates that were important and needed. He also completed all recommended services on 8/14 with the addition of a hot water heater installation that I authorized on the same day. He was fantastic and explained everything to me in detail. Great Plumbing Service technician and great work from Davis.
This was my first experience with Davis Heating and I could not be more impressed! I am so glad that I chose this company and will only use them going forward!The expertise and service that Sam provided were unbelievably awesome! I don’t usually leave reviews but I am so pleased that I need to share my experience. My install became complicated due to shoddy & questionable work done by the previous owner. Sam identified the problems, solved & fixed all of them while doing my install. He is very knowledgeable, professional and polite. The customer service he provided was exceptional and he represents the company extremely well! Davis Heating is a well deserved reputable company, call them!
Sam and Dave were absolutely great. They diagnosed our problem quickly which ended up being a bad well pump. They were able to pull and replace the well pump same day. They were honest, courteous and professional. We are very satisfied with their service and highly recommend Davis Heating, air and plumbing! 5 stars!!
Ethan did an incredible job of explaining how he could make our dock safer and he also did an incredible job completing the work. He was so nice and friendly and we are completely satisfied with the work he did and have comfort knowing our dock is safer. We would highly recommend him!
The guys do such a phenomenal job, very thorough, courteous, they clean up any mess that occurs in the nature of the electrical jobs.I was so impressed in the issues they found given the state of my new build that the contractors electrician did not finish, left undone, and they fixed it to do the job right!Awesome work!
My A/C went out two days ago and we're seeing highs in the mid 90's this week. I called Davis Heating, Cooling, Plumbing & Electric first thing the next morning and they were here by noon and had my A/C back on by 2:00. The technician was super friendly and efficient and kept me informed every step of the way. I honestly was prepared to have to wait a week for parts to come in but they had everything they needed to do the repair. I could not be more pleased with the service I received and can't recommend them highly enough!
Came back to change my review after 2 years. The company itself does good quality work and has people who genuinely care about the company.However, they secure loans through synchrony bank and their sales people hide the fine print of the loans. I have paid on time every month for 2 years and my loan amount is not increasing. I cannot in good faith support a company that sells people loans that have a 26% interest rate hidden in the fine print on a 0% APR contract.
John M. Was a very thorough, professional, and humble service technician. He is great! He takes the time to explain how the heat pump works as well as the issues he finds. He gladly answers questions and does a wonderful job! We would highly recommend John!
So glad I chose this company. I always look at reviews first before calling and I can definitely see why they have such good reviews. Ethan N came out and did a phenomenal job. He didn't leave the residence until he knew things were working, he took his time and made it right. He answered all my questions without hesitation and was very polite. From here forward I will only work with Davis Heating and Air.
Davis has come through for us several times! Their Techs are always great at communicating, extremely polite and personable. They take the time to explain things and even show you, if they can, what the issue is or what they are going to do or recommend. We had a plumbing emergency just last night and a tech was at our house within about 2 hours. Even after working a full day, he was so polite and professional and genuinely seemed like he wanted to help. We will continue to use them!
Chase was amazing! Our unit was having issues and it was extremely hot inside our home. We called and Chase called back very promptly. He was at our home on a holiday weekend in less than an hour. He was very professional, patient and kind. I had several questions and Chase was so patient in answering all my questions and making sure I was clear on everything.I would highly recommend this business. Thank you Chase!!!
I’ve had Davis Heating, Cooling, Plumbing & Electric out on two separate occasions, once for heat pump repair and once for an attic fan evaluation. Both times were excellent experiences. Chris B. did an awesome job diagnosing and repairing my heat pump issues. The cost was also much more fair than the quoted cost from a competitor. For the attic fan evaluation, Ethan and Brendon were excellent. They evaluated our current system and made fair recommendations based off their experience. It was refreshing to see a company that doesn’t invent issues in order to upsell you when you don’t need it. I would highly recommend Davis to anyone and will definitely use them again in the future!
Our Heating and Air Conditioning unit was not cooling, we called Davis and they responded the next day. The technician, Brandon, was very professional and knowledgeable of the situation. We decided to put in a new system because ours was old, so Kevin came out and help us to make a good decision and choose a system that would best work for us. Kevin was extremely nice, and he did not pressure us into a system with him. He gave us several options for systems and financial options. The installers, Christian and David came the next day and put in our system. Those young men got the job done in one day. They were persistent to get our system in and running. Christian made sure I understood our system and he was very patient to make sure I didn't have any unanswered questions. They made sure no mess was left behind in nor outside of my home. I had a new system installed within 3 days, that is amazing, we really thought it would take weeks. Thank you Davis for such great customer service!
We came home to a floor full of water in our hot water heater closet. Water was pouring out of our filtration system, so we immediately turned off the water main. We just moved into our house in September and called the company on the magnet of the hot water heater, not knowing any service providers in the area. That company told us they could see us in mid-January! When I asked if they could send any after hour service, I was told there was no room to see me and others in the area also had issues they were dealing with. I did a quick Google search and called Davis. It was after hours and not only was their answering service amazing, kind, understanding, and attentive, I heard back from the on-call plumber, Alex, within 15 minutes. He was out in an hour and was professional, quick, thorough, and had us up and running in under an hour. 100% recommend!
Josh was the technician who discovered the crack in our heat exchanger he proceeded to notify his superior and that evening Dakota came to visit us and spent over an hour to explain everything after he checked everything out. We immediately trusted his easy going personality and knowledgeHe presented our options and we agreed on a new system four days later our new system was installed.They were completed by 5 PM everything was explained to us our installation crew Davey and his associate were great explained everythingWe are amazed at the heat our new furnace generates , the thermostat is so easy to use and we love all the featuresWe are grateful for Josh Dakota Dave and I am sorry but the other installation technician I cannot remember his name but they all represented Davis with professionalism and experienceThank youDonna and Darryl Hurd
This was my first experience using Davis HVAC Services.It was a Great experience.- They were able to provide SAME-DAY service- The Service technician arrived on time.- The Service Tech had a neat appearance and a very professional description of his findings and the repairs needed for my air conditioning.- The repairs were done quickly and the Tech, Daniel, took extra time to explain the terms of their Davis Service Contract to me.- I was very impressed with the service and the Service Technician !- I signed up for a service contract with Davis.- Thank you, Daniel !!-
I have used Davis Heating for many, many years, and always receive great service. Daniel checked out my Furnace & Heat pump today and was very informative as to what he had done. I appreciate being checked twice a year for maintenance. Daniel was very courteous & professional in doing his job. Thank You!
Gary, Donnie, and Chase did a great job on the electrical work at my house. I couldn't appreciate their work more. It was pleasing to have a company at my house that obtain happy employees, as well as employees who care about the happiness of the homeowner. I am glad to have met these guys and I am extremely happy with the work they performed. Thanks Davis!-Mathew
Dakota and Travis are very respectful and professional. Dakota spent A lot of time with me to reconnect the Honeywell app. It was more than a little confusing but he made it happen.I highly recommend Davis heating and air-conditioning as I have found them to be honest, trustworthy, and knowledgeable. Their technicians are top notch
Technician explained what the system maintenance included, he was very polite and easy to understand. He took the time to answer all the questions I had regarding the maintenance contract. I will continue to use their service.
Joshua arrived on time and was absolutely amazing. He reviewed everything he found and his recommendations. He completely checked systems at 2 houses and reviewed recommendations and even gave the cat some tummy rubs! What a very professional and sweet young man! I highly recommend him.
Joshua arrived on time and was absolutely amazing. He reviewed everything he found and his recommendations. He completely checked systems at 2 houses and reviewed recommendations and even gave the cat some tummy rubs! What a very professional and sweet young man! I highly recommend him.
They are very prompt in responding to your call about a problem. We called with an AC problem and they sent a tech out that day. The tech was Dakota and he was an extremely nice and knowledgeable young man. He explained all of our options and stayed until he could get all the answers we needed. This is a good company to deal with and the people are extremely courteous and friendly.
I called Davis because we had an issue with a weird smell coming through our air vents shortly after moving into our new home. The representative and dispatcher took time to understand my issue and demonstrated urgency with coming out first thing the next morning.Daniel called me on his way out and asked me a ton of questions to ensure he understood what was happening, especially since I wouldn’t be there (my mom was).Daniel went ABOVE AND BEYOND. Upon initial inspection, he couldn’t uncover the root cause. This is where most people would have stopped and just said “we can’t help you.” Not him! He used his knowledge and expertise to look at every possible issue. He was able to provide us with two possibilities of cause and took care of the first one while he was here. He then called me to ensure I understood what he did and talk about the second possible cause if I noticed any issues going forward.I will NEVER use any other company. I couldn’t be more pleased to know that not only the company, but their people are committed to giving exceptional service to their customers.
Davis Heating and Air provided us with incredible service once again! Jonathan B. arrived on time, quickly identified the problem with our AC, and fixed it. Most importantly, he took the time to explain everything and answer all of our questions in a kind and informative way. It is the first time our AC has worked properly in over 3 years. Thank you Davis and Jonathan B.!!
Davis Heating and Air provided us with incredible service! Isaiah Hughes arrived on time, quickly identified the problem with our AC, and had it fixed in under an hour. Most importantly, he took the time to explain everything and answer all of our questions in a kind and informative way. It was the best experience we have ever had with an AC technician. Thank you Davis and Isaiah!! We will be using you from this point forward and recommending the company to those who are in need of service.
I generally do not participate in surveys, however the experience I’ve had with this company was absolutely amazing. The ladies at the office were a complete pleasure to deal with and the Tech’s Joshua and Adam were The most professional, knowledgeable and humble guy's that I have ever dealt with professionally. We had to order a part Adam went to Roanoke pick the part up and come straight back to our house to get our air condition fixed in the middle of a heat wave, and the news said the real feel yesterday was 108°. My elderly mother lives with us and has health problems, these guys took that very serious and got us taken care of. Adam made two trips to the house and I absolutely cannot say enough good things about both of these guys ! I would recommend this company to anyone and we will always go to Davis heating and air for maintenance and emergencies !! This company took an absolutely horrible experience and turned it in to a blessing !
We experienced A1 service from Dakota R, he was very knowledgeable, and professional. We have an old HVAC system and he took his time to explain and recommend what was needed to be able for us to have air conditioning. With the age of our unit wedecided to go with a new system. He gave us choices and recommendations being very knowledgeable onall systems offered to us which was very appreciated by both of us. Thank you Dakota for your professionalism and knowledge, we couldn’t be happier with the service we received from Davis Heating and Air. Absolutely would not hesitate to recommend this young man and your Company toneighbors and friends.
Daniel C. was a delightful young man with incredible knowledge of the heating/ AC business. We were extremely pleased with his personal and professional demeanor. He thoroughly explained what he was doing and I actually learned a few things about our system. Most importantly, I love the shoe cover booties!! Such a thoughtful touch.
Davis Heating is a great company. Dakota Ruff did a excellent job. He explained very thing he did and took picture to show it to me. He is coming back to install a air system that will help me with my asthma. He took the time to explain what it would for me and my family and how they would help financing the system. They have the best staff. I would recommend them highly.
Daniel showed up on time ready to perform his inspection. He performed his work in a thorough manner. Upon completion of his work he took his time explaining to me his findings and recommendations. I took him up on his suggestions and improved my AC system on the spot. It was well worth the time and money.
John S was very prompt and informative with his estimate and extremely pleasant to deal with.He was also helpful in accommodating a change that needed to be made after the consultation. Cameron P and Elijah did the work and were on time and worked very hard. The finished job looks great and they went over in detail all that they did. I would definitely recommend Davis heating and air!
Davis Heating and A/C Associate Dakota R. Came to troubleshoot our malfunctioningHeat pump A/C Unit Apr 13, 2022. He was outstanding and had to order a major component of the unit. He advised us of the part availability and the scheduled repair date today Apr 19. Both times he called when on the road. He was on time and worked very hard but efficiently. He is very knowledgeable, polite, easy to talk too and explained each step. Bottom line Dakota R .is a outstanding young man to the Company. I do not know David’ method of employee evaluation but I rate him A+
Brent was exceptional. A++++ Very professional, on time, very knowledgeable and very pleasant. Did his job so well. Very clean. No fuss, no muss. Took the time to listen to and answer all our questions. Hopefully, he will be our service tech next visit.So very pleased with Davis Heating and Air. A great experience from the office to their tech. Thanks guys!
Dakota was great. He called to let me know he was on his way and how long before he arrived. He went above and beyond to explain why he recommended to have the ducts cleaned, he even showed me pictures, and because of him, a possible fire hazard was identified. I asked the cost of cleaning ducts and was surprised that the quote wasn't much higher. Within 24 hours the appointment was scheduled in just a few days out. Quick and easy! Dakota was also thorough and took the time to explain exactly what was going on, I never felt rushed or pressured and it was definitely not sales driven. I would recommend Davis and definitely Dakota to anyone needing their services.
Davis Heating sent someone for same day service, even though I called at 530pm. They offer non-emergency service until 8pm. Daniel was the tech that responded and he picked up the needed parts, and had the issue repaired the next day. He also responded to calls and texts promptly. We were pleased with the service overall.
David and Alex, put in new commode and kitchen faucet today.They were on time, did excellent work in a timely manner. Cleaned up and carried out the old commode for us. They also Put in a new water pressure tank last May for us. Both times they were so sweet and kind. Clayton and I feel like the are our family now. So thankful for Davis Heating hiring such kind and knowledgeable people like David and Alex.
Isaiah with the assistance of Danny were very prompt. They were very thorough and did a great job checking everything on our heat pump/ac and doing maintenance on our generator. I am very happy that they are now working with Generators. They were professional and shared with me all that they had done. I love that they cleaned the grass out of our generator. Good people!
Recently had two new systems installed. Excellent service from initial estimates through installation. The entire Davis Heating & Air team is personable, capable, competent, and professional. Justin Smith's support during the estimating process was particularly noteworthy; we exchanged messages (with pictures) and phone calls during which he patiently and completely answered all questions. Installation was completed professionally and on-time, with a follow-up Quality Control visit two weeks later. Highly recommend the entire team at Davis Heating & Air.
Daniel was so easy to talk with and took time to explain the condition of heating unit and what was needed. His work demeanor is wonderful and while we had 2 diff issues at diff times I asked for Daniel to be the one to do the work because of his professionalism and cheery demeanor. The office staff is very pleasant to speak with as well and helpful. Thank you Davis for employing such stellar employees
We called because our heat pump stopped working unexpectedly. Daniel came to service the issue. He was prompt, which we really appreciate, and he identified the problem without issue. He spent about 4 plus hours working on our unit. He answered every question we had, and was so kind in his demeanor, he solved our issue with the unit and helped us set up a better service model. Daniel is great, I’ve asked to have him service our unit going forward. No doubt. Excellent company. In a time when service providers are busy and can’t spend the time, Davis was so professional, and again, we appreciate the prompt service request and Daniel, who has great knowledge and took care of our issue with ease. We highly recommend!
We called because our heat pump stopped working unexpectedly. Daniel came to service the issue. He was prompt, which we really appreciate, and he identified the problem without issue. He spent about 4 plus hours working on our unit. He answered every question we had, and was so kind in his demeanor, he solved our issue with the unit and helped us set up a better service model. Daniel is great, I’ve asked to have him service our unit going forward. No doubt. Excellent company. In a time when service providers are busy and can’t spend the time, Davis was so professional, and again, we appreciate the prompt service request and Daniel, who has great knowledge and took care of our issue with ease. We highly recommend!
Dakota Ruff is our regular service tech; and we always request him. He is professional, friendly, courteous and thorough. He explains what he is doing, and answers any questions we have. He calls in advance to confirm his arrival time. He is an asset to Davis and a fine representative of a good company
Davis team is amazing! Not only are they extremely knowledgeable, but the team is honest. John came out to review the units and provided great explanation of the options. He was prepared and asked great questions which ultimately helped to make the best decision for our family. Thank you John and team. We appreciate your help.
I contacted Davis early on this Friday morning and Alex and Derek responded at 11:30. I had pooling water in my bathroom and didn't know the cause. They quickly identified the issue and kindly repaired it. They were very reasonably priced and so friendly! I'm glad to know Davis and will use them again.
Davis Heating has been taking care of my homes for several years. They have always given me Professional and dependable service in all areas! I have never been disappointed and I trust them!!! This is of the utmost importance… Their service folks have always been thorough, wonderful and caring and I would never call anyone else !Additionally, the employees and any staff members I have spoken with have always been cheerful and sincerely listen and always most helpful! Daniel was thorough as well as knowledgeable and most helpful
Daniel was so easy to talk with and took time to explain the condition of heating unit and what was needed. His work demeanor is wonderful and while we had 2 diff issues at diff times I asked for Daniel to be the one to do the work because of his professionalism and cheery demeanor. The office staff is very pleasant to speak with as well and helpful. Thank you Davis for employing such stellar employees
Dan came out on a Saturday afternoon. Arrived promptly Was very friendly and knowledgeable about the problem. He corrected the Issue and left with heat working which was a great relief to me. Would recommend. We had just had a service visit from Davis yesterday and thought it was fixed but problem arose again so they had to return today. We were not charged the visit fee, only the labor fee. Hope the furnace behaves and this is a long term fix!! We have used this company for years.
My humidifier was not working. Mr. Ruffarrived as scheduled and proceeded to make repairs.He was neatly dressed and well spoken with a very nice personality.He did an excellent job and was very conscientious ensuring everything was working properly before leaving.I am very pleased with the work he did and I am going to request that he be my routine service and repair technician for all future service calls.Salvatore DeGirolamo.
Very impressed & pleased with my visit from Jonathan yesterday! He gave great attention to my very old oil furnace and was wonderful at explaining what was going on. 5 stars for sure!
Jonathan is a friendly, professional service technician. He worked quickly and efficiently, and explained in clear, understandable language what he was doing each step of the way. He made suggestions for things I might want to do going forward to help ensure the future dependability and efficiency of my HVAC system.
Very Satisfied with their commitment to service and product. We have used Davis for several years and found them to be the most dependable and reliable among many other competitors, we have lived on Smith Mountain Lake for more than 20 years and previously requested many other companies, Davis is our preferred company for H/AC installation, maintenance and service.
Received same day service! Eric was great in diagnosing the issue and explaining the problem.John the comfort specialist came the same evening, and went over options to replace furnace and explained everything. He was very friendly and personable.
Wonderful service and repair. We love Davis Heating and especially Cameron. He did a fabulous job, fixing our error with thermostat installation and the previous install of new heat pump(done by a supposedly professional). He discovered the previous installer never hooked up the 2 speed system. I would definitely recommend Davis Heating and I will be using them from now on.
Chose Davis based on reviews... glad I did. Great experience, easy to work with and very responsive. Called on a weekday and received same day service. Arrived on time and was able to fix our heating problem quickly, as well as offer great advice and assistance on using and maintaining our system. Will be using them in the future for sure!!!!
Dakota was efficient and very courteous. He took his time and offered easy to understand explanations during the furnace tune up. Very knowledgeable and through. Highly recommend.
Punctual, polite, enthusiastic, and knowledgeable Daniel (Chad) communicated his HVAC inspection objectives to me. He then proceeded to validate that the system was functioning within the standards established by the manufacturer. He answered all my questions and is an overall fine representative for Davis Heating and Air.
Fall system check up. Seemed knowledge and thorough. On time and called to let us know they were on their way. Answered questions and reported on findings.Not the service guys issue, but the annual two visit check ups seems fairly pricey.
Dakota R. Is always professional, polite and checks everything thoroughly. Most importantly, he takes the time to explain everything and answer all questions. Dakota does a great job.
Office staff are always so courteous,friendly and accommodating. Johnathan,our HVAC technician was prompt,called us on his way, explained everything he was going to do and was so efficient. He was friendly and personable and even remembered working us last year,and our pets! He's great and we are very thankful for him and Davis Heating.
I had a problem with my heat pump and coil. Cameron came out and checked everything out for me and explained what was going on and what the options were. Although, it wasn't the news I wanted to hear (unable to get parts for repair) he explained other options and had the sales consultant (Mike) cone out. Very professional and thorough in the assessment and options for a new unit. I will only deal with Davis.
I highly recommend this company and their employee, Dakota. My air went out the day before (Thursday) and I called several other HVAC companies to schedule an appointment. No call backs or shows!! Called Davis Heating and air Friday morning at 8:30am, made contact with business, woman answered call (sorry don't remember her name) took my request, told me Dakota (technician) would call me a little after 10 to come by. At 10:20am, Dakota called, was here at 10:30am. He was very professional and knowledgeable of problem and repaired issue quickly and precisely. I will be calling this company if I am in need again!!!
Davis Heating and Air provided us with incredible service! Isaiah Hughes arrived on time, quickly identified the problem with our AC, and had it fixed in under an hour. Most importantly, he took the time to explain everything and answer all of our questions in a kind and informative way. It was the best experience we have ever had with an AC technician. Thank you Davis and Isaiah!! We will be using you from this point forward and recommending the company to those who are in need of service.
Our basement flooded with possible damage to our new water heater. Davis came to check and found the water heater suffered no damage and were back the next morning to install a sump pump. They are efficient and courteous. I recommend them to everyone for heating, AC and plumbing.
Wonderful experience! Our technician Jonathan Burns did an outstanding job assessing the problem with our HVAC, quickly locating a part, and installing it the same day. Even though it was late in the afternoon, he stayed late to ensure the problem was fixed so we would be cool during these peak summer days. Any questions we had were professionally answered and Jonathan was very polite and professional! Thank you so much for the help!
The service technician Jonathan B did a wonderful job. Very professional and I absolutely trust him to do a good honest job. I highly recommend this technician and this company to my friends and family.
We called because it was reaching 80 degrees. The first time I called I was told there was a glitch with our heat pump, but he felt it was resolved. The second time it was a control board issue--possibly. The third time a capacitor issue. The fourth and LAST time the technician couldn't understand why the issue wasn't fixed the third time. We had a service contract and they were supposed to come out 24/7, that didn't happen. The ad claims they can service any system. We called several times and they didn't fix the issue and the manager wasn't very helpful. The tech that came on the weekend had no knowledge about any of our heat pump issues. When I asked the manager why the technician wasn't aware of the possible control board issue, he claimed the techs didn't have access to any reports on the weekend.After DH&AC DROPPED us, we called another company. They came out 1X and found the issues and solved the problem.We just purchased this house, apparently the people who owned it had dogs. The following pictures of the dirty air filter and hair are why the air system was sometimes working well, and other times not at all. The bottom line: it was SIMPLE and they couldn't solve the issue.They wasted a ton of our time.
They will fleece the unsuspecting customer. Davis will provide great service and great follow through. However.. I needed a coil in my attic and was sold a $2500 entire new system for almost $7000. I took it as I am new to heat pumps and was naive. For full warranty, I have to pay hundreds more per year. Or, its on me.They sent me an annual “tune up offer” for $79 on my other unit… $1000 later.. I got a $100 fan motor and a $40 capacitor (off the truck) that I likely did not need. $653 flat to change a 1/6 -1/2 hp motor. Oh wait.. my motor is 1/10hp. So, $140 worth of parts, a couple hours labor for $1000. Nice people, well polished sales. Keep looking.
We were looking to establish a biannual maintenance contract with a reputable HVAC company. A few of our neighbors recommended Davis Heating & Air. They are awesome. Betsy and Sarah were very helpful and easy to reach when we had a schedule conflict. Adam called ahead and was on time at 8 am. He took extra time explaining my new system to me. He suggested that I watch him so I could ask any questions along the way. I thought okay, I didn't think I would, but I did have a few questions. Adam, glad you recommended it. He was very professional, very respectful and very knowledgeable. Their contract fee is very reasonable too. We are looking forward to a long and healthy relationship!
I have been a Davis customer for two years now and I’m so pleased by their service and quality of work. Davis is expanding to offer plumbing services. Alex did a fantastic job inspecting all the plumbing in my house and thoroughly explained the service packages offered. I highly recommend Davis for all plumbing, heating and AC service needs!
Starting with our call to Sarah R to request service for our Spring/Summer service to Dakota our technician everything was top notch. No high pressure sales, on time, professional, very pleasant and friendly, efficient, and follow through! Definitely have our continued business! Highly recommend!!!
Cameron M did a great job, Had problems with system for a year and 4 months after install, 8 trips or so out here for problems. Cameron M came out asked the correct questions. And did a very through system check. He found there was an pinhole leak in the Freon line going into the house. He showed it to me so I would know. I had taken out the extended warranty because all the problems I have had, Now I feel the system was installed correctly and maybe will not to call Davis for service every 2-3 month for not working. Cameron is a great Service Technician and really knows his work. Please give him a good repayment for all his work.
Finally decided to get a tankless water heater. Chris made the initial contact and follow up was with Alex. They prepared an estimate and explained the process. Scheduling was quick and the installation was complete within days of the estimate. Chris, David, and Alex arrived when expected, cleaned up after themselves, and explained the use of the water heater. I will definitely call them for my future plumbing needs. Great job guys!
Jonathan Burns was very pleasant and professional throughout the entire experience. Though it was not good news, he was very helpful in coming up with multiple options on how to approach fixing/replacing my unit. I have a sales rep coming Monday to discuss pricing of a new unit. Depending on that I may repair or replace. I would highly recommend working with Jonathan. Very polite young man.
They were quick to respond, very polite and made the repair I needed. The techs did not leave a mess for me to clean up. The temperature was in the 30's so I appreciated the prompt response and the fast repair. I will be calling again if I have any more repairs to be done.
John Stone went above and beyond to get our system serviced when we notified him our unit wasn’t working. Freddy came out and assessed the issue, fixed it and got us going quickly. Little did we know that would be short lived and we had to contact John again this time after hours on the same day. We had another technician Johnny show up and trouble shoot the issue, Freddy had accidentally tripped the breaker when placing the door back on the unit. He was very professional and had the unit running again in no time. He stayed and ran the unit through several cycles and talked with us about options for a new unit when it becomes necessary. John followed back up with us to make sure the issue was fixed and that we were satisfied with the service. For exceptional service, a caring team and professionalism at its finest call Davis Heating and Air, you will not be disappointed! Thanks again John for all you did to see that our unit was fixed quickly!
I signed up for the semiannual service tune up and this was the first visit. Very pleased with Seth’s attention to detail and great attitude. I had a couple of things that I asked him to check out and he took care of them without hesitation. Davis does a good job of hiring and training their staff. All encounters have been very positive.
Cameron was very professional, friendly and thorough. Explained what he did and told us we were in good shape. Always a good experience with Davis! Thanks guys!!
Quote was provided quickly and explained completely. Install was scheduled quickly with confirmation call before install. Installation team was on time, tidy and very polite. Review of work done, tutorial of how to use new equipment and asked if any additional questions before they left.
I am so impressed with the service and the technician that has always been upfront and concerned about providing great service and being positive about the job being done correctly the first time. I will definitely be asking for this technician each time I need annual service or repair work. He is impressive with his work ethic. He truly deserves any incentive for the quality work performance. He identified several issues with the system offered a solution and went out of his way to get it done please award him if you have a program that allows that. Thank you again Joe and Mary
Davis Heating & Air were great! They are very professional and trustworthy. We converted from oil to natural gas and they were very knowledgeable and efficient. Daniel B. was very kind and helpful, answering all our questions and explaining anything he thought we might need to know. He's also taken the time to talk with us and make recommendations for other things we're interested in with heating and air conditioning.
Seth and Adam were both very efficient and professional. They both had a caring attitude. As Seth explained to me what needed to take place with my AC unit, he answered all of my questions well and stated "we just want to make sure you are happy." They made a great team.
I had a good experience with Davis for a new heat pump purchase and install. I had 23 year old unit. The air conditioning wasn't working at all in a stretch of 90-100 degree weather. Two window airs were running non stop . I had an appointment with them on a Monday and my install was done that Friday. Great experience from my purchase from John S. to my installation with Luke N. and Nick H. John was knowledgeable and explained things I needed to know about a new purchase. Luke and Nick installed that new unit in a very hot yard and house. They were very professional and explained how to operate the unit before they left. Now I'm sitting in a very cool house on a 100 degree day! Thank you
I was happy to get quick service on replacing a heat pump right before it got really hot. Everything is running fine now. I also was pleasantly surprised that the entire process took only 1/2 a day; I was expecting more like a day for the whole procedure.
We set an install date and Davis was there at the time agreed to. The 2 install guys knew what to do and had everything up and running in a few hours. Answered any and all questions I had. Explained everything I needed to know.No complaints here.
Very pleased with entire experience. Our service technician, Dakota was extremely polite, professional and very knowledgeable. Problem was fixed in a timely manner.
Dakota, my service technician, was knowledgeable, well-spoken, energetic and professional and competent. . We installed a whole house humidifier which really added to quality to my air, gave life to the paneling, wood floors and furniture. Not to mention how good this was for the humans in the crowd. Well done!!
Our thermostat stopped working and we were left with no AC on a very hot day. After a call in the morning, Cameron arrived by lunchtime and promptly diagnosed and fixed the problem. He took the time to explain everything to us and was very professional and knowledgeable.
Caleb and 2 other Davis employees arrived on time and were very professional and helpful installing our new air conditioning unit. I would highly recommend this company. They have made the entire process easy. Great customer service.
Cameron, Ben and Dustin! Thank you for the awesome job you did installing the air conditioning unit! These young men were polite and listened for my input on specific locations. Everything was cleaned and product knowledge was shared before departure! I appreciate their help and all their exceptional hard work today. I am a very happy customer and will continue to use Davis because of installer like these three (3) who take pride in their work. Thank you! Michlee
My service technician was Mike Farris, and I enjoyed his professionalism! I received quality service through evaluation of my furnace. Mr. Farris was very quick about fixing the issue, and then followed up on additional techniques to resolve any doubts. I value his ability to provide accurate information.Thank you Mr. Farris for a worry free day!
Dakota was great in completing our Spring system review! Very friendly, helpful and thorough. We have a service plan for 2 calls per year and it's really helped us to keep our system in great working order. Davis always delivers knowledgeable, friendly support!
Having not been made aware of the benefit of UV light in addressing mold issues, and environmental conditions that stimulate its growth, we had mold growing in our "top-of-the-line system" in less than 5 years of service. Nevertheless, Davis Heating & Air provided outstanding response, having their Service Pro (Dakota Ruff) remove the mold, and install at a reasonable cost a UV lamp to prevent future mold issues. Dakota responded punctually, and very professionally explaining and responding to all my questions and concerns. Five star service, very pleased.
Love Davis! They were wonderful from start to finish. When our AC went out this summer they sent out a tech, then a wonderful salesman when we realized I needed a new system. He didn't oversell or pressure me into buying more than I needed. Recently, I've had some issues with the heat as cold weather settles in (not related to anything they did or caused) and they came out on the same day I placed the call, and even went out of the way to work around my schedule so I didn't have to miss work. All the techs are friendly and knowledgeable, as well as extremely careful in the house while climbing in the attic and carrying ladders around. Would definitely recommend and will continue to use them!
Great service! The man who cleaned my furnace suggested a maintenance plan which will save me a lot of money and no night or weekend rates in case of an emergency. Thank you.
Great guys to call! I had no AC and called them. They came over that day to check out my heat pump; said it was fine so they checked my Freon levels where were also good. Checked my attic and said I did not have enough insulation up there which could be the problem. Nice to see that they did not try to sell me a new pump or fiddle with my pump and fix something that was not broken. Honest crew to call! Highly recommend them!!!
DAVIS is amazing. When I called on Saturday for an issue with my tankless ECO water system, I never expected for Davis to have responded so rapidly. The service gentleman apologize for taking hours to respond, but that was not my worry. I was just so happy that Davis responded to my needs plus fixed the issue. Davis took on service call like a best friend would. I am just so grateful for Davis and the outstanding service.
Been a customer with Davis Heating since 2012, and they have done a great job for me! They have always worked with me on setting up appointments on my schedule, and the billing. The yearly service contract ALWAYS works great for me, plus saves the $$$$. Courteous and informative techs too! Thanks for the years of good service!!
